Support
Help with
Selitics
Selitics Dashboard is the mobile app for merchants who run a store on Selitics. If something is not working, write to us — a person reads every message.
We answer within one business day. To get a useful answer on the first reply, tell us the email address on your account, your store name, what you expected to happen, what happened instead, and the app version shown at the bottom of the More tab.
Getting started
Signing in
Use the same email address and password as the Selitics web dashboard. The app has no separate sign-up: your account is created on the web, and staff members sign in with the invitation their store owner sent them.
Nothing appears after signing in
The app only shows stores your account owns or has staff access to. If you see an empty state, the account you signed in with is not attached to a store yet — check with your store owner, or open the web dashboard to finish setting the store up.
You are asked to sign in again
Sessions expire on a schedule for security. Signing in again is expected and safe; it does not affect your store.
What you can do in the app
- Home — today's orders and revenue, pending and unpaid orders, low stock, and a 14-day revenue chart.
- Orders — search and filter by status, open an order, call, message or email the customer, move it through confirmed, shipped and delivered, mark it paid or unpaid, and leave an internal note.
- Products — search your catalogue, edit price, stock, description and category, set a cover photo from the camera or your library, and publish or unpublish.
- Sales — revenue, orders, average order value, visits and conversion over 7, 30 or 90 days, plus your best-selling products.
- Customers — who buys from you, how often, and what they have spent.
Anything the app does not cover — themes, shipping zones, payment providers, staff permissions, domains — is in the web dashboard, reachable from the More tab.
Common questions
Which devices does the app support?
iPhone and iPad on iOS 15 or later, in English and Arabic, with full right-to-left layout and both light and dark appearance.
Can staff use the app?
Yes. Staff sign in with their own account and see exactly the stores and permissions their owner granted them — no more.
Prices look wrong
Every amount follows your store's own currency, including how many decimal places that currency uses. If a figure looks wrong, check the currency set on the store in the web dashboard first, then write to us.
How do I delete my account?
Email support@selitics.com from the address on the account. We confirm and complete deletion within 30 days.
Where is my data described?
In the Privacy Policy.
Reporting a security issue
If you have found a vulnerability, email support@selitics.com with the details and how to reproduce it. Please give us a reasonable window to fix it before disclosing it publicly. We will not pursue anyone who reports in good faith.